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Welcome to Onetrail Customer Care





Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 18:00 hours CET.


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Monday June 30th our platform will be unavailable between 18:30 and 23:00 CET, the same as with system patching on every 3rd Monday of the month.

This is in preparation of the production switch to AWS. 


We would like to inform you about the upcoming migration of our production environment to AWS, scheduled for the weekend of July 12–13.

Planned Migration Schedule

  • Primary cut-over window: Saturday, July 12 at 07:00 to Sunday, July 13 at 22:00 (latest)
  • Fallback window (if delays occur): July 19–20, same timeframe

Platform Availability
During the cut-over window, the platform will be unavailable, and no product or order data processing will be possible.

Technical Details

  • Public IP addresses and DNS will remain unchanged
  • No firewall changes are required on your side


MAINTENANCE NOTIFICATION

To ensure our platform remains secure and up to date, we perform regular system restarts every Monday evening.

Please note that during these restarts, brief downtime may occur between 18:30 and 23:00 CET.

In addition, on every third Monday of the month, we carry out system patching.

During this maintenance window, the platform will be unavailable between 18:30 and 23:00 CET.

We appreciate your understanding and cooperation.

Onetrail Support
+31 30 697 32 85
Servicedesk


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