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Welcome to Onetrail Support

Service desk

The service desk is our first point of contact for all your questions, incident notifications and ideas.

Phone

We are here to answer your support questions from 08:00 till 19:00 hours CET.

+31 (0)30 697 32 85

.

We are happy to help you.



Direct Support +31 (0)30 697 32 85 

We are here to answer your support questions from 08:00 till 19:00 hours CET.






MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


DayDateTime
Monday21-Oct-2418:30-23:00
Monday18-Nov-2418:30-23:00
Monday16-Dec-2418:30-23:00
Monday20-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-Mar-2518:30-23:00
Monday21-Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team



FAQ USER ACCOUNTS

De administrator van uw bedrijf kan nieuwe users toevoegen in het tabblad “TPN Manager” via de button “add user”.

U heeft nog geen user account of u gebruikt niet het e-mailadres waaronder u als gebruiker bent geregistreerd.

Dit kan verschillende oorzaken hebben:

  • Probeer met een andere browser in te loggen

  • Probeer op de andere tabbladen te klikken. Soms bent u toch ingelogd.

Waarschijnlijk is de email in uw spambox terechtgekomen of wordt door de firewall van uw bedrijf geblokkeerd. De afzender van deze mail is support@onetrail.com. U kunt een nieuwe link opvragen via de button “forgot my password”.

Waarschijnlijk gebruikt u niet de juiste URL. Log altijd in via de link: https://apps.onetrail.net/TPN-Portal/


FAQ customer onboarding

VOORBEREIDING EN TERMINOLOGIE


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