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Info

MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.

...


Dear customer,

On Friday December 9th we are going on a company trip with all Onetrail employees. That means we operate with minimum staff the entire day.
We appreciate your understanding. Thank you.

Support will be available for high priority incidents and the Onetrail system will be monitored as usual.

As always, you can best reach us through our Servicedesk
No Servicedesk login yet? Send a request to support@onetrail.com

...

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


DayDateTime
Monday17-jun-2024 18:30-23:00
Monday15-jul-2024 18:30-23:00
Monday19-Aug-2418:30-23:00
Monday16-Sep-2418:30-23:00
Monday21-Oct-2418:30-23:00
Monday18-Nov-2418:30-23:00
Monday16-Dec-2418:30-23:00
Monday20-Jan-2518:30-23:00
Monday17-Feb-2518:30-23:00
Monday17-Mar-2518:30-23:00
Monday21-Apr-2518:30-23:00

Servicedesk

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Warning

INCIDENT NOTIFICATION

  • No current updates
Info

MAINTENANCE NOTIFICATION

IN SHORT

Our certificate supporting Onetrail TPN services expires the second week of October 2022. Users of this certificate are required to update!

Dear customer,

Our current certificate supporting Onetrail TPN services is about to expire.

Current certificate

Serial number

Valid to

*.onetrail.net

059a3e25c51e1748ef57c2b80a19a39f

9/10/2022

According to our administration you might need to update the certificate so you can keep on using these services.

When you are communicating via:

  • HTTPS communication, signing and encryption of AS2 messages (https://as2.onetrail.net);
  • Webservices (SFTP, SOAP, REST, P&A).

We will be replacing our certificate on Tuesday, October 4th 2022 at 09:00am CEST.

Fixed time frame for AS2 certificate update
The AS2 update is a coordinated action which needs a check on our side to make sure that the update is successful. Therefore we ask you to plan this certificate switch on your side on Tuesday, October 4th 2022 at 09:00am CEST.

You can delete the current certificate After October 10th.

Plan your own time frame for services certificate update
The update of the services certificate is not bound by a special time frame. The certificate is will be available on the 27th of September and we ask you to add the new certificate to your trust store before Friday, October 7th 2020 at 20:00pm CEST.
You can delete the current certificate after October 10th.

Download new certificate
Our new certificate will be available on the 27th of September. You can download the new certificate from our Onetrail Documentation Centre.

NOTE: Please make sure you download the new certificate and not the current one.

If you are not the intended recipient of this email please forward it to the responsible person in your company.


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

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