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16/1/2023 12:51

IN SHORT:

UPDATE: The Onetrail platform/Server service interruption has been resolved.

...

The Onetrail platform/Server service interruption has been resolved.

All systems are available again. The issue was resolved by a restart to restore the database. We will be investigating internally to prevent this from reoccurring.

We will check for any failed messages from this morning that can be reprocessed on our end.

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Info

MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


18dec2023 jan2024feb2024 18mrt2024 15apr2024 20mei2024 17jun2024 15jul2024 19aug202416sep2024oct-202416-dec-2024
DayDateTime
Monday
17-
jun-
2024 18:30-23:00
Monday15-
jul-
2024 18:30-23:00
Monday19-
Aug-
2418:30-23:00
Monday
16-
Sep-
2418:30-23:00
Monday
21-
Oct-
2418:30-23:00
Monday
18-
Nov-
2418:30-23:00
Monday
16-
Dec-
2418:30-23:00
Monday
20-
Jan-
2518:30-23:00
Monday
17-
Feb-
2518:30-23:00
Monday
17-
Mar-
2518:30-23:00
Monday21-
18:30-23:00
Monday

18-nov-2024

18:30-23:00
Monday
Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

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