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IN SHORT: Confirmation that the Onetrail platform is running smoothly

CONFIRMATION: The Onetrail platform service interruption has been resolved.

Dear customer,

As communicated earlier the Onetrail platform has been up and running again. We have been monitoring the ordering queue and all processes and have found no other service interruptions. Please note the product data process was interrupted last night, but stock updates have been done throughout the day. As this product data process runs again tonight, all data will be updated overnight again.

All order related messages are still being processed in the order that they were received. You may still be some delays experienced until later this afternoon.

We consider this incident now solved. We will however investigate the root cause and implementing preventative measures to avoid a recurrence.

We apologize for any inconvenience caused

IN SHORT: Reduced staff during upcoming holidays. Onetrail system restart will occur on December 26th and January 2nd – TUESDAY evening instead of MONDAY evening.

Dear customer,

We will be working with a reduced staff due to the upcoming holidays from Monday the 25th of December until Tuesday January 2nd.

This may cause some delay in receiving a response from support.

Due to Christmas and New Year’s both falling on Monday, we have changed our scheduled system maintenance for the following days respectively:

December 26th
January 2nd

This is just normal maintenance that is being rescheduled, no action is needed on your end.

...

Info

MAINTENANCE NOTIFICATION

IN SHORT

To comply with our ISO27001 certification standards we patch our systems regularly.


Dear customer,

As we are striving to keep our systems as safe as possible we have to patch our systems.

We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00.

To be as informative as possible we've planned this for the whole year 2024:


18dec2023 jan2024feb2024 18mrt2024 15apr2024 20mei2024 17jun2024 15jul2024 19aug202416sep2024oct-202416-dec-2024
DayDateTime
Monday
17-
jun-
2024 18:30-23:00
Monday15-
jul-
2024 18:30-23:00
Monday19-
Aug-
2418:30-23:00
Monday
16-
Sep-
2418:30-23:00
Monday
21-
Oct-
2418:30-23:00
Monday
18-
Nov-
2418:30-23:00
Monday
16-
Dec-
2418:30-23:00
Monday
20-
Jan-
2518:30-23:00
Monday
17-
Feb-
2518:30-23:00
Monday
17-
Mar-
2518:30-23:00
Monday21-
18:30-23:00
Monday

18-nov-2024

18:30-23:00
Monday
Apr-2518:30-23:00


Want to know more?
If you have any questions please contact Onetrail Support during our business hours, we are happy to help you.

Onetrail Support
+31 30 697 32 85
Servicedesk

Kind regards,

The Onetrail team

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