IN SHORT: Update: The restart of our Onetrail platform is complete and we are checking our systems.
Dear customer,
We have restarted all Onetrail services in the platform and everything is now up and running.
At first glance everything is running correctly, however we are continuing to monitor all services and processes one by one to make sure.
All messages are still being processed in the order that they were received, so there may still be some delays experienced until later this afternoon.
If are still experiencing any issues, please let us know.
IN SHORT: Reduced staff during upcoming holidays. Onetrail system restart will occur on December 26th and January 2nd – TUESDAY evening instead of MONDAY evening.
Dear customer,
We will be working with a reduced staff due to the upcoming holidays from Monday the 25th of December until Tuesday January 2nd.
This may cause some delay in receiving a response from support.
Due to Christmas and New Year’s both falling on Monday, we have changed our scheduled system maintenance for the following days respectively:
December 26th
January 2nd
This is just normal maintenance that is being rescheduled, no action is needed on your end.
Happy Holidays and Happy New Year!Due to a company Get Together there will be limited support available on November 7th and 8th.
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MAINTENANCE NOTIFICATIONIN SHORT To comply with our ISO27001 certification standards we patch our systems regularly. Dear customer, As we are striving to keep our systems as safe as possible we have to patch our systems. We planned this every third Monday of the month: our platform will be down between 18.30 and 23:00. To be as informative as possible we've planned this for the whole year 2024:
Monday | 19-feb-2024
18:30-23:00 | Monday | 15-apr-2024
18:30-23:00 | Monday | 19-aug-2024 18:30-23:00 | Monday | 16-sep-2024
18:30-23:00 | Monday | 18-nov-2024 18:30-23:00 | Monday | 16-dec-2024
Want to know more? Onetrail Support |
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