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Create the product data file that meets all requirements. 



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titleWhy are certain fields required?

In order to make your product information available to your buyers, it is necessary to have a number of fixed values per product. We have made these values required by labeling them as being mandatory fields.

Without the correct product data in these mandatory fields, your product information will not be processed. 

A full overview on all mandatory and optional product data fields can be found in the Product Manager - Product data file guidelines.



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titleWhat price do I enter?

You always enter the net price excluding VAT.



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titleWhat happens if I don't enter a price?

An article without a price will not be processed by Onetrail and therefore not passed on to your customers.



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titleWhat do I enter at Buyer (GLN)?

You enter the Buyer GLN number of the buyer to whom you offer your products.

You have received a confirmation by e-mail from Onetrail containing this value. You can request the buyer GLN once again by sending an email to: support@onetrail.com. 

A full overview on all mandatory and optional product data fields can be found in the Product Manager - Product data file guidelines.



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titleHow do I find out the Global Location Number (GLN) of a buyer?

You have received a confirmation by e-mail from Onetrail containing this value. You can request the buyer GLN once again by sending an email to: support@onetrail.com. 



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titleHow do I add a new article?

You add the new article to your product data file and fill in all required fields and upload the file in the Product Manager.

Sometimes you need to match records when the new item contains a new Brand, classification VAT codes or UOM.



Is your question not listed? Please contact support@onetrail.com to help you.